SUPPORT / SAMPLES & SAS NOTES
Problem Note 56717: A "java.lang.ClassNotFoundException..." error might occur when you log on to SAS® Merchandise Planning and then access SAS® Merchandise Allocation
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An exception similar to the following might occur when you log on to SAS Merchandise Planning and then access SAS Merchandise Allocation:
1475096 ERROR [Tribes-Task-Receiver-3]
org.apache.catalina.ha.session.DeltaManager - Manager [localhost#]: Unable
to receive message through TCP channel
java.lang.ClassNotFoundException:
com.sas.retail.merchplan.util.MMAXSessionCleanup
at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:354)
at java.lang.ClassLoader.loadClass(ClassLoader.java:423)
at java.lang.ClassLoader.loadClass(ClassLoader.java:356)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:266)
at java.io.ObjectInputStream.resolveClass(ObjectInputStream.java:623)
at
org.apache.catalina.tribes.io.ReplicationStream.resolveClass(ReplicationStream.j
ava:77)
...
When you exit SAS Merchandise Allocation and return to SAS Merchandise Planning, an exception similar to the following might occur:
110765 ERROR [Tribes-Task-Receiver-1]
org.apache.catalina.ha.session.DeltaManager - Manager [localhost#]: Unable
to receive message through TCP channel
java.lang.ClassNotFoundException:
com.sas.retail.merchplan.framework.coe.server.sessionstate.ModuleSessionBeanFact
ory
at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:354)
at java.lang.ClassLoader.loadClass(ClassLoader.java:423)
at java.lang.ClassLoader.loadClass(ClassLoader.java:356)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:266)
at
java.io.ObjectInputStream.resolveClass(ObjectInputStream.java:623)
...
As a workaround for these exceptions, you can alter the server.xml and context.xml configuration files as indicated below:
Server.xml Changes:
- Remove the following from the cluster definition:
- <Manager className="org.apache.catalina.ha.session.DeltaManager"/>
- Add the "channelSendOptions" attribute to the cluster element as indicated below:
- Before the change: <Cluster className="org.apache.catalina.ha.tcp.SimpleTcpCluster">
- After the change: <Cluster className="org.apache.catalina.ha.tcp.SimpleTcpCluster" channelSendOptions="6">
Context.xml Changes:
- Add the following:
- <Manager className="org.apache.catalina.ha.session.DeltaManager" notifyListenersOnReplication="true" />
For SAS Merchandise Planning only customers, please reference 56943, " A "java.lang.ClassNotFoundException..." error might occur when you log on to SAS® Merchandise Planning".
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Merchandise Allocation | Microsoft Windows Server 2008 R2 | 3.5_M1 | 3.5_M1 | 9.4 TS1M3 | 9.4 TS1M2 |
| Microsoft Windows Server 2012 R2 Std | 3.5_M1 | 3.5_M1 | 9.4 TS1M3 | 9.4 TS1M2 | ||
| 64-bit Enabled AIX | 3.5_M1 | 3.5_M1 | 9.4 TS1M3 | 9.4 TS1M2 | ||
| Linux for x64 | 3.5_M1 | 3.5_M1 | 9.4 TS1M3 | 9.4 TS1M2 | ||